The seller

www.wilderwilder.be is operated by and belongs to Wilder vof.

Our store + studio is located at:
Provinciestraat 28
2018 Antwerpen

Our VAT number is:
BE 0725 498 236

Contact us:
+32 (0)3 297 43 41 (during shop opening hours)
General information: hello@wilderwilder.be
Flower deliveries: flowers@wilderwilder.be

Applicability

By visiting this website and/or by placing an order, you explicitly accept our terms and conditions, as set out below. Our terms and conditions may be adjusted over time, so we kindly invite you to visit this page again when browsing our website in the future.

Pricing

All prices are listed in EURO, VAT included. The shipping costs will be displayed upon check-out, when you have specified a delivery address. In case of an international delivery, goods may be subjected to local taxes and/or import duties at your own expense.

Payment

We support payments via Paypal, Bancontact or credit card. All payments are securely handled by Mollie.

Order confirmation

You will receive an order confirmation by e-mail shortly after placing your order. In case we have any questions or important information concerning your order we will contact you by e-mail.

Shipping

Flowers

Bouquets and subscriptions are delivered by bike on Wednesday afternoons and Thursday evenings. They can only be delivered within Antwerp postal zones 2000, 2018, 2020, 2060, 2100, 2140 and 2600. Each postal code is assigned a fixed cost per standard delivery, i.e. within our standard delivery hours. Any exceptions to these postal zones and fees have to be discussed and confirmed beforehand. 

During checkout, you can specify your preferred delivery moment. We will send you a confirmation after your delivery has been scheduled. You are expected to be able to accept the delivery. Should you happen to be out while our courier passes by, he will ask a neighbour to keep the flowers aside for you or leave them at your doorstep.

In case you have a running subscription and wish to pause it due to holidays or change your formula, please let us know at least a week beforehand via flowers@wilderwilder.be so we can reschedule your delivery plan.

Should you require a special (express) delivery at another moment in the week, please request more information by mail: flowers@wilderwilder.be. Other rates might apply. Please note that we cannot arrange deliveries on Sunday, Monday or Tuesday, when our shop is closed.

The bouquet formulas offered online are standard options. In case you are looking for something made to measure, please contact us at flowers@wilderwilder.be or give us a call to discuss the possibilities.

Objects

Other articles on our webshop can be shipped worldwide. 

We work with Bpost to ship our objects. Orders are shipped once a week. The shipping fee will be calculated during check-out.

Estimated time to arrival is 1-2 working days (Belgium), 2-7 working days (EU) or up to 14 days outside Europe. Please take into account that Wilder cannot be held responsible for delays that are beyond our control, such as strikes, unexpected closing days or busy periods (such as Christmas) at the postal service.

To follow your goods, you can track your order with the tracking number included in your shipping confirmation, which we will e-mail you personally as soon as we dispatch your order.

Product information

We do our best to picture and describe our products as clear as possible. We source the best quality materials for both floral creations and our home brand Wilder Objects and prefer materials and flowers that are friendly for both mankind and the environment.

Please be aware that each floral creation is different. Any photographic reference is just an indication of style. All floral creations are made and transported with the utmost care. With every bouquet you will receive a card with care instructions to make sure you’ll enjoy your flowers as long as possible. We cannot be held responsible for short-lived bouquets due to lack of care once delivered.

Any item on this webshop is thoroughly checked before it goes out the door. Should you notice any defects upon arrival, please notify us at hello@wilderwilder.be within 7 days after receiving the package.

Returns

Floral creations or plants cannot be returned.

For other objects, returns and exchanges are allowed within 14 days after you have received the package. Before sending the item(s) back, please contact hello@wilderwilder.be to arrange the return. Orders should be in perfect condition with undamaged packaging or labels. Shipping is at the risk and cost of the client. Refunds will be made within 30 days of receiving the returned goods. Returns can also be done at our Antwerp store (Provinciestraat 28, 2018 Antwerp).

Jurisdiction

All agreements/purchases concluded between the buyer and the seller are subject to Belgian Law. All disputes fall under the exclusive jurisdiction of the Belgian Courts.